Just share clear photos of the issue and email them to our support team. You can also reach us directly on our customer care number for quick assistance. Our team will guide you through the next steps.

Yes, before dispatch. Once shipped, cancellation converts into a return.

Through order page or by contacting support immediately.

Sometimes, our emails might accidentally land in your Spam or Junk folder instead of your main inbox.
👉 Please follow these quick steps:
Check your Spam/Junk folder in your email.
If you find the email from Innovitoy, click on it and then select “Report not spam” or “Move to Inbox” — this will ensure you receive all future emails smoothly.
Still can’t find it? Reach out to us at info@innovitoy.com or use our Contact Us form, and we’ll help you right away!